Privacy Policy

Privacy Policy

At TrendyCraftSalon, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you book our services or visit our website.

1. Contact Details

If you have any questions about this policy, email us at [email protected] or call +62 811-9234-231. Our business address is:
Jl. Bulan No. 19, Bali 80351, Indonesia.

2. Information We Collect

• Personal Details: Name, email, phone number.
• Appointment Details: Date, time, and service type.
• Payment Details: Credit card/billing info (processed securely).
• Usage Data: Browser type, pages visited, cookies.

3. How We Use Your Information

• To confirm and manage your appointments.
• To respond to inquiries and send service reminders.
• To deliver promotional offers (you can opt-out at any time; see Section 7).
• To analyze site usage for continuous improvement.

4. Order Cancellation & Refunds

You may cancel any booking up to 24 hours before your appointment time without charge. To cancel or reschedule:

1. Email [email protected] with your booking reference.
2. Our team will confirm within 4 hours.
3. If you cancel less than 24 hours before, a 50% service fee applies.

5. Shipping & Delivery Policies

For any product purchases:

• Processing Time: 1–2 business days.
• Domestic Delivery: 3–5 business days (tracked).
• International Shipping: 7–14 days, subject to customs.
• All orders include a tracking number sent via email.

6. Information Sharing

• Service Providers: Payment processors, email platforms.
• Legal Requests: When required by law or to protect rights.

7. Cookies & Tracking

We use cookies and similar technologies to enhance your experience. You can disable cookies via your browser settings, but some features may not work.

8. Your Rights & Opt-Out

• Access: Request a copy of your data.
• Correction: Ask us to update inaccurate information.
• Deletion: Request removal of your data (subject to legal requirements).
• Marketing Opt-Out:

  You may opt-out of all promotional communications at any time by:

  1. Clicking the “Unsubscribe” link at the bottom of any promotional email.
  2. Visiting our Contact Us page and sending us a message requesting to opt-out.
  3. Emailing us directly at [email protected] with “OPT-OUT” in the subject line.

9. Security Measures

We implement industry-standard practices (encryption, access controls, regular audits) to safeguard your information.

10. Changes to This Policy

We may update this policy to reflect legal or operational changes. The “Last Updated” date below indicates when this page was last revised.

Last Updated: May 8, 2025